Entries tagged under ' request-tracker '

Fix “disabled” attachments in Request Tracker on Gentoo

Written July 26, 2008 in Note-To-Self

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It seems this is a common problem with Request Tracker on Gentoo, for some reason. On a fresh installation, although you can see the filename of an attachment on the ticket display, you’re unable to click the attachment to download it. Here’s the solution.

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Auto assign new tickets to Request Tracker queue based on custom field

Written July 26, 2008 in Tutorial

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I’m a huge fan of Jesse Vincent’s Request Tracker – I run my own implementation, and I’ve setup several custom implementations for clients. I wanted a scrip (yes, that’s how you spell it!) to automatically assign incoming requests (specifically the ones received via email) to a queue, based on a …

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